Refund Policy

We want every client to be satisfied with BRASPLEX SERVICOS. Because we provide services rather than physical products, there is nothing to return or exchange. This policy explains how to request a refund. Effective date: 2026-10-16.

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order or contract number and a short description of your request.

We answer within 2 business days. You can also call +551120113000 for help.

How you are refunded

Approved refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Your legal rights

This policy does not limit any rights you have under applicable consumer protection laws.

Contact

BRASPLEX SERVICOS LTDA · [email protected] · +551120113000 · Avenida Francisco De Santa Maria, 146, LOJA 02 - Parque Colonial, Sao Paulo - SP, 03968-000.